Preguntas frecuentes

• How Download my Order

  There are two ways to make a purchase: As a registered user (with an account on our website) As a Guest (without an account on our website) If you made the purchase as a user with a registered account on our website After completing your payment, your product will be available in your customer account under Order History. If you made the purchase as a Guest After completing your payment, your product will always be available by accessing this website: https://www.softzone.eu/en/GuestTracking On the page, you will need to complete the requested information (your order reference code and the email address you provided during the purchase process).

• Need help on Download or Activation
  To open a Customer Support ticket, you need to access your order and find a ticket button in the main menu. This button will allow you to open a ticket and upload images so we can review your issue and help you.
• Can I return the purchased license by mistake?
  Once the license is received, it is not possible to change it or return it, we could not resell it to another client if you already know the code and activation, so be sure to buy the correct product before paying.