What do I receive when I buy a license?
The license and instructions will be uploaded in the details of your purchase
You can see here a video on YouTube how it works
How long will it take to receive the license?
normally we send them in less than 20 minutes) , on holidays and weekends it usually takes around 3 hours for shipping.
What special features does the license have?
Some Licenses have special features; they're like any other type of license. We have licenses with Special Conditions of Use, such as those called ESD or VPN.
ESD MEANS: THIS TYPE OF ELECTRONIC LICENSE BEGINS ITS 360/365-DAY VALIDITY ON THE DAY THE CUSTOMER DOWNLOADS IT AND MUST BE ACTIVATED WITHIN 5 DAYS OF PURCHASE ON ALL DEVICES. THIS TYPE OF LICENSE DOES NOT INCLUDE RE-ACTIVATIONS IF YOU HAVE TO REINSTALL THE ANTIVIRUS ON ANOTHER COMPUTER OR IF YOU FORMAT THE COMPUTER.
VPN MEANS THAT IT IS A LICENSE FROM ANOTHER COUNTRY AND CAN ONLY BE ACTIVATED USING VPN SOFTWARE PROVIDED BY US IN THE INSTRUCTIONS.
IF THE CUSTOMER SELECTS ONE OF OUR PRODUCTS, ACCEPTS THE TERMS OF USE INDICATED ON OUR PAGE AND UNDERTAKES TO RESPECT THEM, SOFTZONE.EU IS NOT RESPONSIBLE IF THE CUSTOMER DOES NOT RESPECT THESE CONDITIONS CLEARLY INDICATED ON THE PRODUCT PURCHASED AND IN ITS INSTRUCTIONS.
ALL OTHER LICENSES ON OUR PAGE THAT DO NOT INCLUDE ONLY THE NAME OF THE PRODUCT AND NO SPECIAL CONDITION CLARIFIED IN ITS DESCRIPTION ARE LICENSES THAT START THEIR VALIDITY WHEN THE CUSTOMER ACTIVATES THE FIRST DEVICE OR REGISTERS THE LICENSE (ACTIVATING THE LICENSE STARTS COUNTING ITS VALIDITY TIME FOR ALL DEVICES OR PC THAT IT INCLUDES), THEY CAN BE RE-ACTIVATED IN CASE OF CHANGE PC OR FORMAT COMPUTER ETC WITHOUT PROBLEMS UNLESS IT HAS ALREADY DONE IT ON REPEATED OCCASIONS AND IN THIS CASE THE CUSTOMER NEEDS TO CONTACT THE PRODUCER TO RESET THE ACTIVATION COUNTER.
ONCE THE LICENSE IS REGISTERED WITH THE CUSTOMER'S DATA IN THE SOFTWARE OR PRODUCER'S PORTAL, IT BECOMES 100% PROPERTY OF THE CUSTOMER AND SOFTZONE CANNOT INTERVENE IN THE LICENSE. IN CASE OF PROBLEMS WITH THE PRODUCT AFTER ITS REGISTRATION (IN THIS MODE IT IS CONFIRMED THAT THE ACTIVATION CODE IS VALID) ONLY THE CUSTOMER CAN REQUEST INTERVENTION FROM THE PRODUCER AND NOT US, WHICH IS WHY THE CUSTOMER HAS TO CONTACT THE PRODUCER IN CASE OF FUTURE DEFECTS IN THE PRODUCT SERVICE.
What happens if I lose my license?
The License is saved on your account , ready to recover this.
Can I return the license purchased in error?
Once the license is received, it is not possible to change or restore it, we could not resell it to another customer if you already know the activation code, so make sure you buy the correct product before paying.
Softzone.eu will not be responsible for keeping the activation codes, the customer must keep them in a safe place after purchase and download.
Softzone.eu may delete activation codes after 15 days of download by the buyer to free up space on its servers.